Cross-channel triage
Group Gmail, IMAP, Slack, WhatsApp, Discord, and other message sources into one operating view.
Short Answer
A unified inbox AI agent helps a small business handle messages across channels without losing context. Manor AI is built to connect inboxes, company knowledge, follow-up rules, approvals, and logs so the owner can review the work that matters instead of scanning every tab.
What It Does
Source-grounded replies
Draft answers from approved docs, policies, notes, and customer history instead of guessing.
Follow-up creation
Turn open customer questions, leads, and waiting threads into tasks or scheduled checks.
How It Works
Connect the busiest channel first
Start with Gmail or the channel where customers most often create work.
Define inbox buckets
Separate urgent review, routine draft, waiting, follow-up, newsletter, spam, and missing context.
Add trusted knowledge
Attach FAQs, policies, proposals, service docs, and templates the agent can cite.
Review the daily digest
Use a short report to see what changed, what needs approval, and what follow-ups were created.
What to keep under approval
- Refunds and billing disputes.
- Pricing exceptions or scope changes.
- Legal or contractual language.
- Angry customers or sensitive relationships.
- Messages with missing or conflicting context.
FAQ
Is a unified inbox the same as an email client?
No. A useful unified inbox agent does triage, drafts replies, creates follow-ups, and escalates risky cases instead of only displaying messages.
Should every channel be connected on day one?
No. Start with the busiest channel, prove the workflow, then add more channels after the review rules are clear.
Can the agent draft replies from company knowledge?
Yes. The safest workflow uses approved knowledge sources and shows citations or source context before customer-facing sends.
Bring message work into one reviewable queue
Create a Manor workspace for triage, grounded drafts, follow-ups, and approval-first customer communication.